Privacy Policy
Our Commitment to Privacy
GhalMédica is committed to protecting the personal information of our patients, clients, website visitors, and online store customers.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our clinic, website, online store, booking tools, communications, and related services.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as name, email address, phone number, and billing or shipping address.
- Appointment and consultation information.
- Purchase and payment-related information.
- Health-related information you voluntarily provide during intake, consultation, or treatment.
- Skin analysis information, including VISIA imaging where applicable.
- Website and analytics information, such as device, browser, IP address, and pages visited.
- Communication preferences and messages sent to us.
How We Use Personal Information
We use personal information for purposes including:
- Booking, confirming, and managing appointments.
- Providing consultations, treatments, product recommendations, and follow-up care.
- Processing online orders, payments, returns, and customer service requests.
- Communicating with you about appointments, orders, clinic updates, or service-related matters.
- Maintaining patient records and meeting professional, legal, and regulatory obligations.
- Improving our website, services, patient experience, and marketing where permitted by law.
Consent
By providing personal information to GhalMédica, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy or otherwise explained at the time of collection.
You may withdraw consent where permitted by law, subject to legal, regulatory, contractual, or clinical record-keeping obligations.
Sharing Personal Information
We do not sell personal information. We may share personal information with service providers who support our operations, such as booking software, payment processors, shipping providers, website hosting, email tools, analytics providers, and professional advisors.
We may also disclose personal information where required or permitted by law, regulation, court order, professional obligation, or to protect rights, safety, or security.
Service Providers Outside Québec or Canada
Some service providers may store or process information outside Québec or Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction where it is processed.
We take reasonable steps to use service providers that protect personal information appropriately.
Cookies & Website Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to support website functionality, understand website traffic, improve user experience, and measure marketing performance.
You can adjust browser settings to block or delete cookies. Some website functions may not work properly if cookies are disabled.
Retention of Personal Information
We retain personal information only as long as necessary for the purposes described in this Policy, or as required for legal, regulatory, professional, tax, accounting, clinical, or business purposes.
When information is no longer required, we take reasonable steps to securely delete, anonymize, or destroy it.
Safeguards
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or theft.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Subject to applicable law, you may request access to your personal information, ask that inaccurate information be corrected, ask questions about our privacy practices, or withdraw consent where possible.
We may need to verify your identity before responding to a request.
Privacy Officer
For privacy questions, access or correction requests, or complaints, please contact:
Privacy Officer — GhalMédica
Email: info@ghalmedica.ca
Phone: 514-695-1220
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.